FAQs
« Back to top of pageEarly Bird Specials
What are Early Bird Specials?
Early Bird specials allow SLAM to reward our faithful competitors whom await SLAM registrations opening. Opening Early Bird discounts are advertised to SLAM Database, Facebook friends, personal databases and other favoured promotional channels. These are at the discretion of SLAM organisers.
How do Early Bird prices work?
A selected number of team entries and festival tickets are allocated to each event. Once these are sold, early bird tickets expire and the next round of sales are offered. Prices are as per the advertised amounts.
Where can I get details on team costs?
All prices can be found on the SLAM website under relevant location.
How do I hear about discounts & updates?
Register on the SLAM website by joining the SLAM bandwagon. On receipt of E-flyer or Newsletter organise team members, register & PAY ASAP. Remember your early bird ticket prices are not locked in until you've paid.
« Back to top of pageChanging Team Names
Can we confirm the team name at a later date?
Registered team names can be changed up to 4 days before the event by contacting event organisers with team name changes. These changes are not confirmed until organisers confirm the team name has been changed.
Organisers reserve the right to reject change team names (pending on duplication of team names or appropriateness of the changed name).
« Back to top of pageRegistration Times
Can I register on weekdays & weekends for the same price?
Registration costs remain the same regardless of weekdays or weekends. The price increases as detailed on the SLAM website, which depend on the location of the event and whether it is an early bird offer or not.
Is the team registered as soon as the payment is in or only when the waiver forms are all returned?
The team is registered as soon as full team payment has been made.
« Back to top of pagePayment Details
What is a booking fee?
Booking fees are incurred by all credit card transactions. The amount is stated when making payment.
I do not have a credit card. Are there alternative payment methods?
You can pay by Cheque, EFTPOS, bank deposit or cash payment to the Popcorn Office. All non-credit card payments avoid the booking fee.
I have paid but my status says I haven't
When not paying by Credit Card, have a look at your status in the ‘My Team’ section to make sure the status has been updated to ‘paid’. Advise event organisers if the status has not been updated to ‘paid’.
Credit Card payments will update automatically.
Can anyone in your team pay?
Yes, this doesn't have to be the captain. All they need is a credit card. All team members have access to the online payment option.
For non-credit card payments, see details above.
What are the rules for Early Bird Discounts?
See details above relating to Early Bird Specials.
What if I want a tax invoice / receipt?
Tax Invoice’s will automatically be generated and sent to all team members once credit card payments have been made. If you don’t receive a Tax Invoice, please email your name, team name and location to slam@liveloveaustralia.com.au. We will find details and forward to you.
When paying by means other than credit card, email slam@liveloveaustralia.com.au to receive Tax Invoices.
Once I have paid can I cancel my team and get a refund?
- Teams canceled 30 days out from the event receive full refund (excluding Booking Fee).
- Teams canceled 30 to 7 days out from the event receive 50% refund (excluding Booking Fee).
- Teams canceled 7 days or less from event loose 100% of entry (including Booking Fee).
« Back to top of pageCompetition Details
What is the format of the competition?
Competition format is 3 teams in each pool (number of pools depends on number of teams). In each pool, teams play the other 2 teams in a round robin to establish a 1st, 2nd & 3rd place (No teams can draw a game). When teams are drawn on points, the team with better point difference (points scored minus points conceded) will have the higher status.
The entire competition is then broken up into three tiers and make up a Plate, Cup & Bowl competition. 1st placed teams play for the Plate, 2nd placed teams play for the Cup and 3rd placed teams play for the Bowl.
Once teams are broken into the Cup, Plate and Bowl tournament, a knock-out format follows with the winner progressing from each game.
How many games will we be playing?
You are guaranteed a minimum of three games; there are two round robin games, which determine what tier of the tournament your team will play in for the knockout competition. Once the round robin games have been played, the knockout (sudden death) rounds begin, there is a natural progression of winners moving to the next level and those who don’t can grab a Corona at the after party.
« Back to top of pageTeam Details
How do I register additional players?
Once you have registered your initial six players, you will be sent your registration email; on this there is a tab at the top of the page that allows you to add subs/extra players- please note extra players are an additional fee per player.
How many reserves can we have?
There is a maximum of 2 reserves per team.
« Back to top of pageWaiver Forms
Are waiver forms necessary?
All team members must accept the waiver form before being accepted to play. This is essential.
A Team member didn't receive a waiver form?
Organise a team member to log into your teams ‘My Team’ page, check their email address and click the Re-send email button. If the email is still not received then change the email address and send to a new email address. (Lost waiver forms are generally due to a wrong email address or email going to Junk or Bulk email folders or company servers not accepting the waiver email).
What do I do if I still can’t access my waiver?
Once you have attempted to resend the registration email to yourself and for some reason are still not able to fill it out, send email to slam@liveloveaustralia.com.au informing us of the issue.
« Back to top of pageGetting organised on the day
Does the whole team need to register upon arrival on the day?
No. In fact it is better if one team member comes to the registration desk. This person does not necessarily need to be the team captain; any member of the team can do this.
What happens at the registration desk?
At the registration desk we: tick off your team so we know you have arrived, you are then given your registration envelope that contains your draw (this details when and where your round robin games are taking place), your team wrist bands that each player must be wearing. After this you will receive some goodies. On exiting registration, team members receive a team number on their arm. Team numbers are used to allocate photo’s to members of your team at a later time.
« Back to top of pagePhotos
How and when can I get pictures of the events I have competed in?
Photos will appear on websites 7 – 10 days following events. Email slam@liveloveaustralia.com.au for further details on obtaining photos.
« Back to top of pageProblems/Contact Us
If you’re having problems contact Popcorn Group/SLAM Festival at slam@liveloveaustralia.com.au.